Voice and Biometric Data Policy

1. Who we are

Bindloops is software for insurance agencies to make and store calls. It is offered by Fermin Reynaldo Lozano Chevez, doing business as Bindloops, 247 Road 5007, Cleveland, TX 77327. Each agency that uses Bindloops is responsible for its calls and its clients; Bindloops stores the data on the agency's behalf. Questions: write to your agency or to privacy@bindloops.com.

2. What voice data we keep

• The call recording.
• The transcript (the text of what was said).
• Notes and summaries made with artificial intelligence (AI) to help your agent.
• When you talk with Sofía, the AI virtual assistant, the call is recorded and we keep its text and a summary. Our voice provider keeps that recording.

We do not use your voice to recognize you or find out who you are. Bindloops does not create voiceprints or voice templates.

3. Why we use it

• To follow up on what you discussed with your agent.
• To check service quality and train agents.
• So an AI tool can help your agent during and after the call.
• To follow insurance laws (for example, Medicare rules).

We do not sell this data. We share it with the vendors that record, transcribe, and analyze calls for us, with the insurance company when your policy needs it, or when a law or a court requires it.

4. How long we keep it

We follow the How long we keep your data schedule in our Privacy Policy: recordings and transcripts are kept for 3 years, and recordings of Medicare Advantage and Part D sales or marketing calls for 10 years. If we ever kept voice biometric data (data that can identify you by your voice), we would delete it when the purpose for which it was collected is fulfilled or 3 years after your last interaction with the agency, whichever comes first, unless a court orders otherwise.

5. How to say no or ask us to delete your data

• Tell your agent on the call: "I don't want this recorded."
• Or write to your agency or to privacy@bindloops.com.

We will tell you what we deleted and what the law requires us to keep. It is free, and we will not treat you differently for asking. Response times are in Your rights in the Privacy Policy.

6. How we protect it

Each agency's data is kept separate from every other agency's. Other measures are in the "Security" section of our Privacy Policy.